Viewing and responding to feedback from buyers
There may be times when you responding to feedback a buyer has left for you, or add a comment to feedback you’ve previously left for someone else. You can’t change feedback you’ve left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
When you respond to feedback, your reply appears directly below the initial feedback comment.
Here’s how you can reply:
- From your personal profile page, select messages.
- Find the messages you’d like to reply to, and select Reply from the Action column.
- Enter your reply, then select Save.
You can only reply once to a feedback comment, and you can’t edit or retract that reply.