Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance and let buyers shop with confidence.

Your current seller level is Above Standard. We calculate a seller’s performance by looking at their transaction defect rate, cases closed without seller resolution, late shipments, and confirmed tracking and delivery. You can view a monthly breakdown of your performance on your Dashboard, as well as find information on how you can improve.

Seller levels

We assess your seller level on the 20th of each month based on your sales history and the quality of service you provide to your buyers.

Based on how you’re rated, you’ll be assigned one of the following seller levels:

  • Top rated: You’re one of the best sellers on APX , providing an exceptional quality of customer service as well as meeting minimum sales requirements for the Top Rated Seller level. If you’re a Top Rated Seller, you’re also eligible for the Top Rated Plus listing benefits as long as you meet the listing qualifications.
  • Above standard: You’re meeting our minimum standard for sellers and looking after your customers well.
  • Below standard: You’re not meeting one or more of our minimum requirements for customer service quality.

We take seller performance standards seriously, so falling below standard may result in your listings being ranked lower in our search results. It can also lead to partial or even complete restriction of your sales activities.

Tip
Take a look at your Dashboard to check your current and projected level. If you’re top rated, you’ll find which of your listings are automatically eligible for Top Rated Plus benefits, or which you can change to gain those benefits. If you’re below standard, you’ll find information on how you can improve.

Becoming a Top Rated Seller

Becoming a Top Rated Seller indicates that you consistently deliver outstanding customer service; it also makes you eligible to receive a prominent Top Rated Plus seal on qualifying listings.

To become a Top Rated Seller, you’ll need to:

  • Have an APX account that’s been active for at least 90 days
  • Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months
  • Comply with APX’s selling practices policy
  • Meet the requirements for transaction defect rate, cases closed without seller resolution, and late shipment rate (you’ll find the requirements in the table below)

If you’ve met these performance standards requirements on myapx.shop, we’ll automatically upgrade you to the Top Rated Seller status at your next evaluation.

Top Rated Plus benefits and requirements

As a Top Rated Seller, you can qualify for these exclusive Top Rated Plus benefits if you offer same or 1-business-day handling time and 30-day or longer free returns:

  • The Top Rated Plus seal will be displayed prominently in search results and in the listing description.
  • A 10% discount will be applied to final value fees (this applies to the final item price only, not to shipping costs, or to any additional final value fees applied to sales in categories where you’re rated as “very high” in your service metrics for “item not as described” returns).

In some product categories, we’ll extend the discount benefit (but not the seal) even if you don’t offer 30-day free returns.

Becoming a PowerSeller

PowerSellers are among the most successful sellers on APX in product sales and customer satisfaction. If you qualify, you’ll automatically become a PowerSeller. Simply check your Dashboard to see if you’ve achieved PowerSeller status. PowerSeller levels include Bronze, Silver, Gold, Platinum, and Titanium depending on the number of items you’ve sold or the dollar amount of your sales.

If you’re not a PowerSeller yet, you can always work your way up by meeting these requirements:

  • Have an APX account in good standing that’s been active for at least 90 days.
  • Follow all APX policies.
  • Maintain a positive feedback score of 98% or higher.
  • Have a minimum of 100 transactions and $3,000 in sales with US buyers over the past 12 months.

How your performance is calculated

Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation.

Transaction defect rates and cases closed without seller resolution

One of the key seller performance measures is your transaction defect rate. A defect is added to your account if:

  • You cancel a buyer’s purchase because you no longer have the item in stock or you chose not to send it.
  • An item-not-received or not-as-described request from a buyer is closed without seller resolution.

If we’re asked to step in and help with an APX Money Back Guarantee case, you can resolve the issue with the buyer by issuing a refund or accepting a return so the request isn’t concluded as the seller’s fault. If the seller is found to be responsible for the issue, this will result in what we call a “case closed without seller resolution.” We count these in your transaction defect rate and as a percentage of your transactions closed without you resolving them.

To avoid these cases:

  • Describe your item accurately. Use pictures and include specifics in your listing so your buyers know exactly what to expect.
  • Use tracking when possible, and follow our best practices for avoiding issues with buyers.
  • Respond promptly to the buyer’s request to prevent APX needing to step in.
  • Provide clear return and payment policies in your listing.

Late shipments

To provide your buyers with great service, it’s important to make sure you send your items on time. Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listing or that were not delivered by the estimated delivery date.

We’ll only consider a shipment late if:

  • Tracking shows the item was delivered after the estimated delivery date, unless there’s an acceptance scan within your dispatch time or there’s confirmation from the buyer of on-time delivery.
  • The buyer confirms the item was delivered after the estimated delivery date, unless there’s an acceptance scan within your handling time or there’s delivery confirmation by the estimated delivery date.

If more than 10% of your transactions are classified as late shipments, we may limit some of the shipping options available to you to make sure buyers have the right expectations on delivery times.

Number of defect rates that affect your seller rating

Transaction defect rate
Transactions with one or more of the defects listed below are subject to transaction defect rates.

Requirements

All Sellers

APX Top Rated Sellers

Maximum percentage of transactions with defects

     2%

     0.5%

Maximum number of unique buyers affected before seller status is affected

      4    

      3

Cases closed without seller resolution
Cases closed without seller resolution are cases where APX or PayPal was asked to review the case and the seller was found responsible. (This applies after the account has exceeded the maximum number of allowed cases.)

Requirements

All Sellers

APX Top Rated Sellers

Maximum percentage of cases closed by APX without seller resolution

     0.3%  

     0.3%

Minimum number of unique transactions  for requirement to activate

     2

     2

Late shipment rate
Transactions where you didn’t send the item within your handling time or the item was delivered after the estimated delivery date are subject to late shipment rates.

Requirements

All Sellers

APX Top Rated Sellers

Maximum percentage of cases closed by APX without seller resolution

     7%  

     3%

Minimum number of unique transactions  for requirement to activate

     8

    6

Tracking uploaded on time and validated (applies to APX Top Rated Sellers only)
Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated.

Requirements

APX Top Rated Sellers

Maximum percentage of transactions where tracking wasn’t uploaded on time and/or validated

5%

Lookback period

3 months

 

How seller ratings fall below standard

Your seller rating can fall below standard if your transaction defect rate is above 2% or your cases closed without seller resolution is above 0.3%.

If your ratings are above either of these percentages, you’ve fallen below standard, and we may apply limits or restrictions on your account. If this happens, we’ll send you an email to let you know.

Detailed seller ratings

For additional insight into a seller’s performance, buyers can also view your detailed seller ratings. This is a breakdown of how you’ve been rated by your buyers in the following areas:

  • Item description: How accurately was the item described?
  • Communication: Did you communicate well with your buyer?
  • Shipping time: How quickly did you send the item?
  • Shipping and handling charges: Were the costs reasonable?

You can view your detailed seller ratings on the feedback forum by entering your username. On the feedback profile page, you’ll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest.

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Creating a listing is the first step in getting your item in front of buyers. We have a range of tools and options to help

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