Selling | MyAPX

Changing the address on your APX account

Your primary shipping address is the default we’ll provide to sellers when you buy an item. However, you can always select a different address, or enter a new one, during checkout.

 

Updating your country or currency settings

When you first register on APX, We’ll automatically choose the US as country of region. This helps us show you the most relevant items in the US and with the correct currency.

 

Getting Started

Start selling on APX

Whether you want to make extra cash, have extra gear lying around or just upgraded your loadout. Selling on APX is fast and simple.

Pricing your items

Listing your items at the right price will help them sell. Look for similar products on APX and Google to get an idea of what other sellers are charging.

Add SEO to your store

What makes APX extremely unique compared to our competitors is that you can add SEO right into your store! Why? Well don’t you wanna have you store and products seen? Well APX allows you to do just that.

Messages

Whether you’re buying or selling, it’s important to communicate with whomever you’re trading with.

Seller verification

APX has a built in seller verification system which verifies by Social, Address and Photo ID. We have this in place to provide users a safer e-commerce environment.

Listing Your Item

Creating a listing

Creating a listing is the first step in getting your item in front of buyers. We have a range of tools and options to help make sure your listing ends in a sale.

Finding your sold items

You can find a history of the items you’ve sold in My APX or Dashboard

Choosing how to get paid

When you list an item on APX, you choose how buyers pay you. In most categories, you must accept either PayPal or Stripe (credit and debit cards).

Returns & Refunds

Help a buyer with an item they didn’t receive

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.

How to handle a return request as a seller

If a buyer wants to return an item to you, how you can respond will depend on why they’re returning it and on your return policy.

Setting up your return policy

To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

Best practices for avoiding and handling issues with buyers

There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases.

Ask APX to step in and help for sellers

If your buyer lets you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask us to step in and help.

Return shipping for sellers

Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy.

Using the Resolution Center as a seller

You can report and track any issues that come up after you’ve sold an item on eBay in our Resolution Center

Fees & Invoices

Selling fees

We charge two main types of selling fees: a feature vendor or product fee if you request to be a feature vendor, and a final value fee when your item sells.

Setting up and changing your payment method

When you create a seller account, you’ll need to add a payment method to pay for any APX selling fees or charges.

Viewing your invoice

Your invoice summarizes all your monthly selling activity. It shows payments you’ve made, selling fees, discounts, any refunds or credits applied to your account during the billing cycle, and recoupment charges.

Store selling fees

For a monthly subscription, you can run your own Veteran APX Store at triple the volume. The fees and benefits vary depending on the type of Store subscription you choose.

Taxes and import charges

When you sell on APX, you're responsible for complying with all applicable tax laws. If you're selling to buyers outside the US, you should inform them about the potential import charges they'll need to pay when they receive their item.

Completing a sale

Resolving unpaid items with buyers

After you’ve made a sale on APX, it’s usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn’t yet paid for the item they bought.

Cancel a transaction

If you can’t complete a sale with a buyer—if, for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong shipping address—you can cancel the transaction.

Getting paid for items you’ve sold

When a buyer purchases one of your items on APX, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.

Sending invoices to buyers

If your buyer hasn’t gone directly through APX checkout, you may need to send them an invoice.

Getting paid through PayPal

When you accept payment through PayPal, your buyers pay directly to your PayPal account. You’ll get an email to let you know you’ve been paid.

Payment holds on your sold items

We know how important it is for you to receive your money as soon as possible. However, sometimes APX or PayPal needs to put a hold on your funds until your transaction is complete.

Shipping

Setting up your shipping options

There are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

Offering combined shipping

When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.

Shipping rates for sellers

Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.

Labels and packaging tips

Find out what you need to know about getting your item to your buyer quickly and safely.

Tracking items you've sold

Uploading tracking details after you've sent an item enabls you and your buyer to follow its journey, all the way through to delivery.

Shipping discounts

Offering shipping discounts can encourage buyers to add more of your items to their purchase.

Your APX Store

Open an APX Store

Subscribing to APX Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.

Close an APX Store

If you no longer want to keep your APX Store open, we can help you close it.

Seller performance

Seller levels and performance standards

Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance and let buyers shop with confidence.

Replying to feedback you received for an item you sold

While it doesn’t affect your seller performance, we understand that positive feedback is important to you.

Leaving feedback for buyers

Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they’ve paid—they’ll be more likely to leave prompt feedback for you in return.

Viewing and responding to feedback from buyers

There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you’ve previously left for someone else.

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