Return shipping for buyers

Return shipping for buyers is available If you need to send an item back to the seller, there are a few different ways of getting the item back to them. Who pays the cost of return shipping will depend on why you’re returning it, and the seller’s return policy.

If you’re returning an item, you’ll need to ship it back to the seller. You can do that using an APX return label, or a label from another carrier. Once the seller has accepted your return request, you’ll be asked to send the item back. You’ll need to send it back within 5 business days of the seller accepting your return.

Who pays for return shipping?

The seller pays for return shipping if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping.

Tip
You need to have a PayPal account to print an APX returns label, regardless of who is paying for return shipping.

Adding tracking to your return

Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an APX returns label, tracking details are automatically uploaded.

Tip
You don’t need a special printer or self-adhesive labels when printing return shipping labels. Simply print the label on normal paper and tape it to the package. Make sure the barcode is clear so the carrier can scan it easily.

If the seller is paying for return shipping

When you’re sending an item back to the seller, there are a few methods you can use to ship it back. If the seller is responsible for the return shipping costs, they decide how they’d like the item to be sent back to them, and they’ll let you know which method to use.

Tip
If the seller is responsible for return shipping, it’s important that they cover the costs. If for whatever reason the seller won’t cover the cost, let us know by asking APX to step in.

If you're covering return shipping

If you’re responsible for the return shipping costs, you can choose how you’d like to send it back to the seller. You can either pay for an APX return shipping label, or choose to send the item back using a carrier of your choice.

If you choose to use your own carrier, we recommend using a tracked service. Tracking is important as it lets the seller know the item’s on its way, and also means that APX can see the progress of the return in case we there’s an issue and we’re asked to help out with the return.

Other ways to send the item back

Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package, for instance. Select Examples of alternative shipping arrangements below for more information.

  • Shipping a return with insurance: Shipping insurance isn’t available on APX return shipping labels. If you or the seller prefers that an item be returned with insurance, purchase your own return postage with insurance instead of using the return shipping label provided
  • Returning multiple packages: For each return requested through My APX, we generally provide one return shipping label. If you find that you need multiple return shipping labels to ship multiple packages back to the seller, contact the seller to make alternative shipping arrangements for the packages
  • The item is outside USPS guidelines: An APX return shipping label is only available for items within the USPS size and weight guidelines If the package is outside of USPS guidelines, you need to make alternative shipping arrangements
  • The item was originally delivered by freight or local pickup: When the seller is responsible for return shipping costs and you need to make alternative shipping arrangements, contact the seller to agree on the service and cost before sending the item. Make sure to include the packing slip, tracking, and for items valued at $750 or more, signature confirmation

When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.

If you use alternative shipping arrangements, the return shipping charges aren’t included in any APX Money Back Guarantee refund you’ll receive.

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