Returns and Refunds | MyAPX

Changing the address on your APX account

Your primary shipping address is the default we’ll provide to sellers when you buy an item. However, you can always select a different address, or enter a new one, during checkout.

 

Updating your country or currency settings

When you first register on APX, We’ll automatically choose the US as country of region. This helps us show you the most relevant items in the US and with the correct currency.

 

Where's My Item?

Get help with an item that hasn't arrived

If you didn't get your item, you're covered under APX Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.

Tracking your item

You can follow your package online all the way to your shipping address when the seller uploads tracking information.

Check the status of your return or missing item request

If you sent a request to let the seller know that you either didn't receive your order or the item doesn't match their description, you can check on its progress while it's being resolved.

Appeal APX's decision about a return or missing item for buyers

If you don’t agree with our decision after we’ve been asked to step in and help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.

Ask APX to step in and help for buyers

If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out.

Returning Items

Return an item for a refund

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.

Check the status of your return or missing item request

If you sent a request to let the seller know that you either didn't receive your order or the item doesn't match their description, you can check on its progress while it's being resolved.

Ask APX to step in and help for buyers

If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out.

Appeal APX's decision about a return or missing item for buyers

If you don’t agree with our decision after we’ve been asked to step in and help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.

Return shipping for buyers

If you need to send an item back to the seller, there are a few different ways of getting the item back to them. Who pays the cost of return shipping will depend on why you’re returning it, and the seller’s return policy.

How Sellers Manage Returns & Refunds

Help a buyer with an item they didn’t receive

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.

How to handle a return request as a seller

If a buyer wants to return an item to you, how you can respond will depend on why they’re returning it and on your return policy.

Best practices for avoiding and handling issues with buyers

There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases.

Return shipping for sellers

Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy.

Appeal APX's decision about a return or missing item for sellers

If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.

Setting up your return policy

To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

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