Recognizing phishing phone calls and emails

Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a “spoof” or “phishing” attempt.

Scammers may impersonate well-known companies via email, phone, or text message in the hope that recipients will provide confidential information (including passwords or bank or credit card details) and/or download malicious software.

If a message demands you take immediate action, includes attachments or links, asks you for personal information, or promises a deal that is too good to be true, you should be cautious. Don’t click on links that come from people you don’t know, and don’t respond.

Phishing phone calls

APX is highly unlikely to make unannounced calls to you about your account.

If you receive a missed call from someone purporting to be from APX, do not call the number back.

If you’re unsure whether the request was genuine or not, check your APX Messages as we will have also sent you an email.

Email phishing attempts

A phishing email pretending to be from APX typically contains a link that takes you to a fake website. There, you’ll be asked to sign in and submit personal and account information.

These emails often include the APX logo and a fake APX address in the “From” line.

Here are some typical traits of phishing scams:

  • Asking for confidential information
  • An urgent or threatening tone that asks you to act quickly
  • Unsolicited attachments
  • A generic greeting, like “Attention APX member”
  • A web address that looks like APX, but which may have a typo or extra numbers and letters (like http://signin-apx.com or http://signin.apx.com@10.19.32.4)

Report a phishing phone call or email

Suspicious phone call

  1. Tell the caller that you’ll call back through official APX contact channels. If you missed the call, do not call the number back.
  2. Email us at [email protected] with details of what the caller asked for and the phone number they called from. 

Suspicious email

  1. Don’t click any links in the email or open any attachments.
  2. Forward the message to us as an attachment at [email protected].

We’ll let you know that we received the email.

Recognizing legitimate contacts from APX

If we need to contact you about your account, you can expect the following:

  • We’ll include your APX username on any emails, as well as the first and last name registered on your account. An APX customer service agent phoning you will know these details as well.
  • We’ll never ask you to provide confidential information like your password or credit card details.
  • We’ll only include links for convenience. No link will require you to submit confidential information on the next page.
  • We won’t include attachments. If you receive an unsolicited email with an attachment, don’t open it.
  • We’ll never use threatening language.
  • We’ll always send a copy of any important messages to your APX Messages.
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