Get help with a hacked account

If you need help with a hacked account or think someone is trying to take over your account, we’ll work with you to secure it. For your protection, we may place a temporary hold on your account.

Whenever there is suspicious activity related to your account, it’s important to act quickly. If you think your account is compromised, first check whether anyone with access to your account made changes to it or used it to buy or sell.

What to do if your account was hacked

If your account has been taken over or compromised, the first step is to try to sign in to your account.

If you can sign in to your account

If you can still sign in, take the following steps:

  1. Change your password immediately.
  2. Notify Us right away!
  3. Verify your contact information and payment details. Check your contact information, your shipping addresses, and your payment information. If anything was changed by the person who took over your account, change it back.
  4. Check your active bids and listings in My APX to make sure they’re yours. Contact us for help removing unauthorized bids or listings.

If there’s been no fraudulent activity on your account, you don’t need to contact us.

If you can’t sign in to your account

If you can’t sign in to your account, contact us immediately.

Tip
If you believe your APX account is compromised, we recommend changing the password on your personal email account as well. Your email account password should be different from your eBay password.

Signs your account was hacked

If your account is compromised, you may notice some or all of the following:

  • Changes to your password, contact information, or address details
  • Messages, offers, or purchases that you didn’t make or send
  • Listings that you didn’t create

If someone used your APX account without your permission, you should contact your credit card company and your bank. You may want to file a police report.

Customer Service | MyAPX

Search APX Help Need Help? Have some questions? Depending on what’s your question, we may have a quick answer. Browse Help Articles Returns & Refunds

Read More »

USPS and UPS package type

Before shipping your item, it’s important to check the size and package type you’re sending, so you can offer the best shipping options to your

Read More »
Was this article helpful for you?
 
Translate »
Cart Item Removed. Undo
  • No products in the cart.
%d bloggers like this: