Tracking your item
Tracking your item online all the way to your shipping address when the seller uploads tracking information.
Once the seller ships your item, you can keep track of its progress on its way to you. If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
You can also check your order’s delivery status in your purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.
Tip
If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.
Customer Service | MyAPX
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Shipping rates for sellers
Shipping rates for sellers is very important for your stores growth. Offering free shipping, or reducing delivery charges as much as possible, can help you
Ask APX to step in and help for sellers
If your buyer let you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask
