Viewing and responding to feedback from buyers
There may be times when you responding to feedback a buyer has left for you, or add a comment to feedback you’ve previously left for someone else. You can’t change feedback you’ve left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
You can view all the feedback you’ve left or received in your personal profile. From there you can also respond to feedback and messages you received.
When you respond to feedback, your reply appears directly below the initial feedback comment.
Here’s how you can reply:
- From your personal profile page, select messages.
- Find the messages you’d like to reply to, and select Reply from the Action column.
- Enter your reply, then select Save.
Tip
You can only reply once to a feedback comment, and you can’t edit or retract that reply.
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