Check the status of your return or missing item request

To check the status of your return or If you sent a request to let the seller know that you either didn’t receive your order or the item doesn’t match their description, you can check on its progress while it’s being resolved.

Once you’ve let the seller know you’ve had an issue with your order, they have 3 business days to get back to you and help resolve things.

When you’ve opened a request, you can track its progress at any time.

Keep in mind that the seller has 3 business days to respond from the time you opened the request. If it hasn’t been more than 3 days, give the seller more time to get in touch. Most sellers are happy to help once they know there’s an issue.

You can also find details of how it’s progressing in your Purchase History.

Get help from APX

If the seller hasn’t responded after 3 business days, or if they’ve responded but their solution isn’t acceptable to you, you can ask us to step in and help. To ask us to get involved, select Go to your open requests below. Find the item you’d like our help with, choose Take action, and then Ask APX to step in.

Once you’ve asked us to step in, it can take up to 48 hours for us to respond to you and the seller with our final decision. Read our article on asking APX to step in and help for more information.

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