Appeal APXs decision about a return or missing item for buyers
You can Appeal APXs decision If you don’t agree with our decision after we’ve been asked to step in and help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
Information you'll need when appealing
If you want to appeal the decision on a case, you’ll need to provide new, additional information to back up your appeal. This can include things like:
- Photos showing that the item doesn’t match the listing description
- Tracking details showing that the seller received the item you returned
- Proof that your item was delivered to the wrong address
- A copy of a police report, if applicable
Customer Service | MyAPX
Search APX Help Need Help? Have some questions? Depending on what’s your question, we may have a quick answer. Browse Help Articles Returns & Refunds
Shipping rates for sellers
Shipping rates for sellers is very important for your stores growth. Offering free shipping, or reducing delivery charges as much as possible, can help you
Ask APX to step in and help for sellers
If your buyer let you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask
