Tips for keeping your account secure

Keeping your account secure is our highest priority and should be yours. The safety of your personal data is our top priority, so we take measures to protect your account. There are also some simple steps you can take to make your account more secure.

There are measures you can take to help protect your APX account and ensure your personal data is safe.

Change your password regularly

To keep your account secure, we recommend regularly updating your password. Choose a strong password that’s difficult for others to guess.

If you think your APX account was compromised or hacked, you should change the passwords for both your APX account and personal email account. Your email password should be different from your APX password.

To learn how to update your password, read our article on changing your password.

Update your contact details

It’s important to keep your contact information up to date so we can reach you with updates related to your account.

If you change your address or phone number, or set up a new email address, please update your contact details as soon as possible so your account information remains correct.

Read our article on changing your contact details for more information.

Watch out for spoof or phishing emails

Spoof emails are emails that claim to be from APX sent with the intent of accessing your passwords and other sensitive information. If you receive a suspicious email claiming to be from APX, you should immediately forward the message to us at [email protected]. Don’t click any links in the email or open any attachments. We’ll let you know that we received your email, and we will investigate.

Find out how to spot suspicious emails in our article on recognizing spoof emails.

Report any strange activity on your account

It’s a good idea to check My APX and your preferences regularly to make sure no one has accessed your account or made changes without your permission. Check your activity and listings in My APX to make sure they’re yours. If anything has changed without your authorization, contact us right away.

If you think someone is trying to take over your account, we may place a temporary hold on your account until we can safely return control of it to you. We can also help you remove any unauthorized bids or listings.

Signs that your account has been taken over include seeing listings or bids that you didn’t make or noticing that your password was changed without your knowledge. For more information, read our article on getting help with a hacked account.

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